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From first discovery to first booking, is your patient journey seamless?
Your customer touchpoints are crucial opportunities for your patients to interact with your brand, and how you manage these touchpoints will speak louder than any colour palette or cute carousel.
We map and assess every digital point your patient experiences with your clinic, including:
First discovery (search, social, word of mouth)
Website navigation and initial impression
Contact form and booking process
Automated replies & reception experience
New patient intake flow
Follow-up communication
Deliverables
Touchpoint map & friction analysis
Priority improvements
Patient experience score
Automation & systems suggestions
Outcome
Opportunities for smoother, more patient-centric experiences to increase bookings, referrals and retention.
From first discovery to first booking, is your patient journey seamless?
Your customer touchpoints are crucial opportunities for your patients to interact with your brand, and how you manage these touchpoints will speak louder than any colour palette or cute carousel.
We map and assess every digital point your patient experiences with your clinic, including:
First discovery (search, social, word of mouth)
Website navigation and initial impression
Contact form and booking process
Automated replies & reception experience
New patient intake flow
Follow-up communication
Deliverables
Touchpoint map & friction analysis
Priority improvements
Patient experience score
Automation & systems suggestions
Outcome
Opportunities for smoother, more patient-centric experiences to increase bookings, referrals and retention.